Features
Maintenance
Faults found fast, assets kept longer.
A hotel that looks beautiful on the outside depends on disciplined maintenance behind the scenes. Hospitality360 gives maintenance teams a structured flow for receiving fault reports, issuing work orders, completing and verifying jobs, and scheduling preventive checks on equipment and fixtures. The engineering manager sees every open job across the property in one place and can prove to ownership that planned maintenance is being carried out on schedule.
- Maintenance request logging
- Work order management
- Asset and equipment register
- Preventive maintenance schedules
- Job completion and sign-off
- Cross-department fault reporting
- 1Report faults from any department
- 2Convert reports into work orders
- 3Track assets and equipment across the property
- 4Schedule preventive maintenance
- 5Verify job completion before releasing rooms
- 6Review maintenance history for any room or asset
Report faults from any department
Housekeeping staff, front desk, and F&B supervisors can all log a maintenance fault — a broken fixture, a leaking tap, a faulty air conditioner — from their own view, without needing access to the engineering system. The report captures the room or location, a description, and a priority level, and arrives in the maintenance queue immediately.
Convert reports into work orders
The maintenance supervisor reviews incoming reports and converts them to work orders, assigning a technician, setting a target completion time, and noting any parts or access required. The technician sees the work order on their task list and updates it as they work.
Track assets and equipment across the property
Maintain a register of equipment and physical assets — boilers, generators, pool pumps, lift systems, HVAC units — each with its installation date, warranty details, and service history. When a fault is logged against a location, the register helps trace whether a recurring asset is the underlying cause.
Schedule preventive maintenance
Set recurring preventive maintenance tasks for equipment on a daily, weekly, monthly, or annual cycle — filter changes, pool chemistry checks, fire equipment inspections, generator runs. Scheduled tasks appear in the technician’s work list at the right interval and are marked complete with a sign-off, creating a maintenance compliance record.
Verify job completion before releasing rooms
Completed work orders require a supervisor sign-off before the room is released from out-of-order status. The sign-off records who cleared the job and when, and the housekeeping board is updated automatically so reception can assign the room again.
Review maintenance history for any room or asset
The maintenance log for a room or asset shows every fault reported, work order raised, and job completed — with dates and the technicians involved. Management can use this history to spot persistent problems, justify capital replacements, and demonstrate due diligence to inspectors or insurers.