Features
Appointments & Scheduling
A full queue and no double-bookings — every clinic day.
An unmanaged outpatient queue is one of the most common sources of patient dissatisfaction in a busy clinic. Health360 gives reception a booking calendar tied to each provider’s availability, so appointments are only offered in slots that exist. Walk-in patients join a digital queue rather than an informal crowd, and the queue screen tells clinicians who is next without a verbal handover. Appointment reminders reduce no-shows, and the no-show record helps the clinic understand how much buffer to build into each session.
- Provider availability setup
- Appointment booking
- Walk-in queue
- Outpatient waitlist
- Appointment reminders
- No-show tracking
- 1Define provider schedules and availability
- 2Book appointments against available slots
- 3Manage the outpatient queue with a live view
- 4Add walk-ins to the queue without an appointment
- 5Send appointment reminders automatically
- 6Track no-shows and reschedule from the calendar
Define provider schedules and availability
Each clinician or service — doctor, nurse, physiotherapist, or procedure room — has a schedule that defines the days and times they are available and how many appointments can be booked per slot. Reception can only offer slots that exist in the schedule, so double-booking is structurally prevented rather than relying on individual memory.
Book appointments against available slots
To book an appointment, the receptionist searches for the patient, selects the provider and service type, and picks from the available slots shown in the calendar. The booking is confirmed immediately and the slot is closed to further bookings. The patient can be given a printed or SMS confirmation of the time without any extra steps.
Manage the outpatient queue with a live view
The queue screen shows every patient who has checked in for the current session, their position in the queue, their assigned clinician, and their current status — waiting, in consultation, or done. The clinician’s view shows the next patient’s name and record, so the handover from reception to consultation is a click rather than a phone call or a shouted name across the waiting room.
Add walk-ins to the queue without an appointment
Walk-in patients are added to the queue directly from the reception screen — search for or register the patient, select the service, and they join the queue behind any booked appointments. The system lets the clinic set a walk-in proportion so appointments are always protected while still accommodating urgent and unbooked patients.
Send appointment reminders automatically
Reminders are sent by SMS or push notification at a configurable interval before the appointment — typically the morning of, or the day before for early appointments. Patients who would have forgotten are prompted to attend or to cancel in advance, freeing the slot for someone on the waitlist.
Track no-shows and reschedule from the calendar
When a patient does not attend, reception marks the appointment as a no-show in one click. The slot is logged as unused and the patient’s no-show count is incremented on their record. The clinic manager can run a no-show rate report by provider and period to understand whether the reminder cadence needs adjustment or whether certain appointment types need a confirmation call the day before.