Customer Loyalty & Credit

Capture a customer’s name, phone, and email when they first purchase — or import an existing list. Every subsequent sale at any branch is attached to their profile automatically when the cashier looks them up, building a full purchase history without any effort.

Configure a points rate — for example, one point per thousand shillings — and points credit automatically on every qualifying sale. At the next purchase, the cashier can apply points as a discount in one tap. The customer sees their balance on the receipt, which gives them a reason to return.

Load store credit onto a customer’s account — for a returned item, a goodwill gesture, or a prepaid arrangement. At checkout, store credit appears as a payment method alongside cash and mobile money, and the balance reduces on each use.

For wholesale customers or trusted regulars, open a running credit account with a configured limit. Sales are booked to the account and the customer settles periodically. The system blocks sales that would take them above their limit so exposure stays controlled.

Generate a statement for any customer account — showing every sale, credit note, and payment over a date range — and send it by email directly from the system. Customers can see exactly what they owe without a phone call.

The customer analytics report ranks customers by total spend, visit frequency, and average basket size. Use it to decide who gets a personal loyalty tier, a special discount, or a credit-limit increase — grounded in actual buying behaviour.