Returns & Refunds

Look up the original receipt by number, date, or customer account and the return is pre-populated with the items sold. The cashier selects which items and quantities are coming back — partial returns are fully supported — so the transaction is accurate without any re-keying.

Once the return items are confirmed, the cashier selects the resolution: refund to the original payment method, cash refund, store credit, or exchange for a replacement item. The correct accounting treatment follows the choice automatically.

Reason codes — defective, wrong item, changed mind, and others your business defines — are mandatory on every return. That data feeds the returns analytics report so category managers can see which products generate the most returns and why.

Set a threshold above which returns cannot be completed without a manager authorising. The cashier initiates the return, the request appears in the manager’s queue, and only an approval unlocks the refund — protecting the business from unauthorised cash-outs at the counter.

For items in resaleable condition, the return automatically increments the branch stock count. For damaged or unsaleable goods, the cashier marks them as a write-off and the quantity is removed from saleable inventory with a reason on record.

The returns report shows return rates by product, category, and return reason over any date range. A high return rate on a specific item — especially with a consistent reason — is a supplier or quality signal worth acting on.