Appointments & Calendar

The calendar shows a column for each working stylist and a row for each time slot, with every booking placed against the stylist who will perform it. Bookings are colour-coded by service so the front desk can read the day at a glance. Switch between day, week, and individual stylist views to plan the schedule the way that suits the moment.

When staff create a booking, the system checks the stylist's availability and the chair or room required for the service. A slot that is already taken cannot be booked again, and a stylist on leave or off-shift does not appear as available. Double-bookings — the classic source of salon chaos — simply cannot happen.

Clients book their own appointments from a shareable online booking page — they pick a service, choose a stylist or let the salon assign one, and select from the genuinely free slots. The booking lands in the salon's calendar instantly and the client receives a confirmation. The phone stops ringing after hours and the diary fills itself.

When a walk-in arrives, staff find the next free slot for the requested service and book them in seconds. Plans change constantly in a salon, so rescheduling is as simple as dragging a booking to a new time or stylist — the system revalidates availability on the drop and notifies the client of the change automatically.

No-shows are lost revenue that can never be recovered. Salon360 sends each client an SMS reminder a configurable time before their appointment, and clients who confirm are flagged in the calendar. The reminder alone reclaims appointments that would otherwise have been forgotten.

When a client fails to attend, staff mark the booking as a no-show and it records against the client's profile. Over time you can see which clients are reliable and which are not, and require a deposit at booking for those with a history of missing appointments — without an awkward conversation.