Clients & Loyalty

Capture a client's name, phone, and email in under a minute at the first visit, and every appointment thereafter attaches to their profile. Returning clients are found instantly by name or phone, their preferred stylist and usual services are one tap away, and their loyalty balance is visible the moment the profile opens.

Every appointment a client has ever had is listed chronologically — the services performed, the stylist, the products bought, and the amount paid. Staff reference a past visit to repeat a colour exactly, resolve a query with facts, or recommend the next service based on what the client has had before.

The colour formula that worked perfectly last time, the fact that a client likes their fringe a certain length, the products they react to — all of it lives on the profile as notes that surface at the next booking and at the chair. Consistency from visit to visit is what turns a good salon into the salon a client will not leave.

Configure a points-earning rate and clients accrue points on every qualifying visit and product purchase without any staff effort. At checkout, available points appear and can be redeemed as a discount in one tap. Clients see their balance on every receipt, giving them a concrete, visible reason to come back to you rather than the salon down the road.

Birthdays are a perfect reason to reach out. Salon360 flags clients with an upcoming birthday and can send an automatic SMS with a birthday offer, prompting a booking at exactly the moment a client is thinking about treating themselves. A small personal touch, fully automated.

Beyond reminders, the system can send a thank-you after a visit, a prompt to rebook when a client is due for their next appointment, and re-engagement messages to clients who have not visited in a while. Every message is personal, automatic, and built to keep the chair full.