Customers & Loyalty

When a new customer arrives, capture their name, phone number, and email in under a minute. Every subsequent order is attached to their profile automatically when staff look them up at intake. Returning customers are greeted by name, their last order is visible in two taps, and their loyalty balance is available the moment the profile is selected.

Every order a customer has ever placed is listed chronologically on their profile — what was dropped off, what services were applied, what was paid, and when it was collected. Staff can reference a past order to repeat it exactly, resolve a dispute with factual records, or understand a customer's patterns without asking them to remember details.

Some customers always want their shirts on hangers, others prefer folded. Some need unscented detergent for allergies; others want extra starch on their collar. Garment preferences recorded once on the customer's profile appear as a reminder at every intake and at the relevant processing stage — so staff deliver consistency without the customer having to repeat themselves every visit.

Configure a points-earning rate — for example, one point per thousand shillings spent — and points credit to the customer's account on every qualifying order automatically. At the next intake, available points appear alongside the total and can be redeemed as a discount in one tap. The customer sees their balance on every receipt, which gives them a concrete reason to return.

Hotels, offices, and high-frequency customers can be set up as account customers with a credit limit. Their orders accumulate against the account and they settle periodically by invoice. The system blocks new intake if the customer's balance would exceed their credit limit, so exposure stays controlled without an awkward conversation at the counter.

When an order is marked Ready for collection, the system sends the customer an SMS automatically — no staff action required. You can also configure notifications for other events: order received, express order completed, or delivery en route. Customers stop calling to ask if their laundry is done, and staff stop answering the same question fifty times a day.