Features
Pickup & Delivery
Schedule, dispatch, and deliver — every run tracked end to end.
Offering pickup and delivery transforms a laundry business from a walk-in errand into a service customers rely on. Laundromat360 manages the entire delivery operation: customers book a pickup slot, staff assign a driver and generate a route list, and the driver works through the run in sequence while the system tracks each pickup and delivery in real time. Saved addresses speed up repeat bookings, and customers receive an SMS when the driver is on the way. Every completed delivery closes the loop in the order record.
- Pickup scheduling
- Delivery scheduling
- Driver assignment
- Route list generation
- Live delivery status
- Saved customer addresses
- 1Schedule pickups from the counter or by phone
- 2Assign drivers and generate route lists
- 3Track delivery status in real time
- 4Handle failed deliveries and redeliveries
- 5Save and reuse customer addresses
- 6Notify customers when the driver is en route
Schedule pickups from the counter or by phone
When a customer requests a pickup, staff select the date and time slot, confirm the address from the customer's saved addresses or enter a new one, and the pickup is added to the dispatch queue. The customer receives an SMS confirmation with the slot time. Pickup bookings are visible in the schedule alongside deliveries so drivers are never double-booked on the same run.
Assign drivers and generate route lists
Before each run, a dispatcher assigns a driver to a set of pickups or deliveries and the system generates a sequenced route list optimised by area. The driver works through the list in order, marking each stop as completed by scanning the order barcode or tapping the address on their mobile. The office sees each stop close in real time.
Track delivery status in real time
The dispatch view shows every active delivery with its current status: assigned, en route, delivered, or failed. When a driver marks a delivery complete, the order status updates immediately and the customer receives an SMS notification. Managers can see the entire day's delivery operation from a single screen without calling drivers.
Handle failed deliveries and redeliveries
When a customer is unavailable at delivery time, the driver marks the stop as a failed delivery with a reason. The order stays in a redelivery queue and staff can reschedule a new slot without recreating the order. A record of failed attempts is kept against the order so disputed claims can be resolved with evidence.
Save and reuse customer addresses
Customers who use pickup and delivery regularly don't want to give their address every time. Addresses saved on the customer profile are available in one tap when booking a new pickup or scheduling a delivery. Multiple addresses — home, office, collection point — can be saved and labelled on the same profile.
Notify customers when the driver is en route
When a driver marks a delivery as en route, an automatic SMS goes to the customer letting them know the driver is on the way. For pickup runs, a similar notification can be sent when the driver is fifteen minutes away. Customers are prepared, handovers are smooth, and drivers spend less time waiting at the door.