Features
Orders & Tickets
Every garment counted, tagged, and ticketed in under a minute.
The counter is where the customer's trust begins. Laundromat360's order-intake screen is designed to move fast: count the items coming in, tag each garment with a printed barcode or QR label, select the service for each piece, set a turnaround or flag it express, and hand the customer their ticket before the next person steps up. Every order is in the system from the moment it arrives, so nothing is written on a scrap of paper and nothing gets lost between intake and collection. Staff can look up any order by ticket number, customer name, or phone number in seconds.
- Garment counting & itemisation
- Barcode / QR garment tagging
- Per-item service selection
- Express turnaround options
- Ticket printing
- Fast order lookup
- 1Count and itemise every garment at intake
- 2Tag every garment with a barcode or QR label
- 3Select a service for each item
- 4Set standard or express turnaround
- 5Print the customer ticket
- 6Look up any order in seconds
- 7Manage special instructions per order
Count and itemise every garment at intake
When a customer drops off laundry, the intake form walks staff through counting each garment type — shirts, trousers, bedsheets, suits, and any custom categories you define. The count is saved against the order so the same number goes out at collection. Discrepancies between intake and collection are visible immediately, protecting both the business and the customer.
Tag every garment with a barcode or QR label
After counting, the system generates a unique barcode or QR label for each garment or batch. Labels print from any connected label printer and attach to the item before it moves to sorting. Scanning a label at any stage of the workflow instantly shows which order the garment belongs to, who the customer is, and what service was requested — so mix-ups become nearly impossible.
Select a service for each item
Different garments in the same drop-off can require different services — a suit for dry cleaning, shirts for wash and fold, a duvet for washing only. Staff assign the correct service to each item or group during intake. Pricing is calculated automatically per item based on the service selected, so the total on the customer's ticket is always accurate.
Set standard or express turnaround
Each order gets a promised ready date based on your configured standard turnaround. For customers in a hurry, mark the order express and the system applies the express surcharge and sets a shorter due date. Express orders are flagged throughout the processing workflow so staff prioritise them correctly without the manager having to intervene.
Print the customer ticket
When the order is saved, a customer ticket prints automatically with the order number, item count, services, total price, and promised ready date. The customer takes the ticket and presents it at collection. Staff can reprint a ticket at any time by looking up the order — a lost ticket is never a lost order.
Look up any order in seconds
Search by ticket number, customer phone, customer name, or garment barcode scan to pull up any order instantly. The order detail shows current processing stage, all garments and their services, payment status, and collection history — giving counter staff everything they need without switching screens.
Manage special instructions per order
Customers often have specific requests: handle the silk blouse gently, no fabric softener on the baby clothes, fold rather than hang. Special instructions are captured at intake and displayed prominently at every processing stage so staff never have to guess. Instructions print on the internal work ticket alongside the garment tags.