Payments & Billing

Collect payment in cash, via mobile money (MTN, Airtel, and others), or by card terminal. Mixed payments are supported — a customer can pay part in cash and the remainder by mobile money on the same order. Every method is logged separately with its reference number so reconciliation at end of day is clean and auditable.

For large orders or account customers with a balance, require a deposit at drop-off. The deposit is recorded against the order and deducted automatically from the balance due at collection. The customer's receipt at intake shows the total price, the deposit paid, and the remaining balance so there are no surprises when they return.

When a customer collects their order, the collection screen shows the outstanding balance after any deposit, and the payment flow opens immediately. Staff collect the balance, print or send the final receipt, and the order is marked collected in one sequence. No separate step, no separate system.

Account customers receive a formal invoice at agreed intervals — weekly, fortnightly, or monthly — listing every order completed in the period with service details, quantities, and amounts. Invoices are generated from the system and sent by email directly, keeping the billing relationship professional and the records reconcilable on both sides.

Generate a running statement for any account customer showing every order, invoice, and payment in the period. Send it by email directly from the system. Customers can see their balance at any time without calling, and disputes are resolved with a shared, timestamped record rather than conflicting recollections.

The outstanding report surfaces every order with an unpaid balance and every order that has been sitting in Ready status for more than a configured number of days. Both lists are actionable from the report: send a reminder SMS or call the customer directly. Uncollected orders and unpaid balances are resolved before they become write-offs.